Dear Cincy,
We are so grateful for your support! Not just this holiday season but throughout the year. This year has been tough, but you guys have SHOWED UP for your local small businesses, and we couldn't be more grateful.
We are a small business with a small but mighty warehouse staff, and with our current COVID prevention strategies already in place, we are currently experiencing delays on all orders at this time.
Rest assured! Our warehouse team is working hard and has two crews of people working all hours of the day to ship out your orders as fast as we can. We originally said to place your orders before 12/14 to guarantee they'll make it by the holiday BUT after we had orders take a week to get to Clifton from our warehouse... we decided to reevaluate. Our new official cutoff date to *guarantee* your order is Friday, December 11th.
You can still place your orders by the 14th but place with caution, because we can't guarantee it'll be there. And if you place by December 16th, you better cross those fingers and toes! *And by guarantee we mean to ship out to USPS. With their delays we cannot control transit times once it ships out. But we are being EXTRA safe with our guaranteed holiday shipping cutoff date due to the current nationwide delays the United States Postal Service is experiencing.
Again, we appreciate your patience and support during this challenging time. Find more details on our shipping policies here.
26 comments
Theresa Eckerle
I placed five different orders on cyber Monday 11/30 and received nothing about my orders being shipped. Please advise????
Jeanette Wilcox
Keep up the good work and thank you for working so hard. Merry Christmas and a much happier new year!
Proverbs 16:23-24
Julie Stacy
I placed an order a couple weeks ago, will I receive it before Christmas?
Thank you, Julie Stacy
Cheryl Hill
I placed order for Xmas masks on November 12. How much longer? If I cannot get by December 13, I want to cancel my order.
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